There was definitely a problem with the door, but the spring seemed to be intact. She asked us to help her out.
9 times out of 10, if your garage door drops down with a loud bang then there’s a broken spring at fault. That didn’t appear to be the case in this situation though, and our team set out to investigate the problem. On further inspection, it turned out that there was an issue with the door cables, which are responsible for holding the system up. Our team installed new cables, looped them into the drums, and checked that they operated smoothly. With this taken care of, the door was back to 100% working condition.
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* $29 service call - deducted from the service
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